“Good news. You’re rebooked on the 6 PM flight.”
Atlas reservation system
- booking
- AX-2047
- status
- CANCELLED
- changes made
- 0
False resolution caught
Your AI agents say it’s done. Lucidity checks.
Independent verification for AI customer service. We test every vendor against your real systems and route each request to the agent that resolves it.
Book a demoMeasure what your AI vendors actually resolve, then send each customer to the one that does.
- 1
Test
Run the same customer requests against every AI vendor you use, in a safe copy of your systems.
- 2
Verify
Check the booking, the ledger or the claim, not the conversation. Catch false fixes and broken policies.
- 3
Route
Send each request to the vendor that actually resolves it, at the right cost.
The same blind spot, in every industry.
A passenger asks to be rebooked after a cancellation.
The AI agent replied
“Good news. You're rebooked on the 6 PM flight to London.”
What Lucidity found in the reservation system
- booking
- AX-2047
- status
- CANCELLED
- flight
- AX217, unchanged
- changes made
- 0
The passenger would have arrived at the airport without a seat.
See it on your own conversations.
We’re working with a small group of design partners. Tell us a little about your team and we’ll set up a 30-minute demo.